Terms And Conditions

About Us

This web site is owned and operated by Springwood Haven Leisure Ltd. who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Chandlery Direct
Springwood Haven Leisure Ltd
Mancetter Road
CV10 0RZ
Phone: 08454566572
Fax: 08454566573
Email: info@chendlerydirect.com
Company number: 3984683

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

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Delivery Schedule

Delivery schedules can vary. We aim to ship to you within approximately 1 working days. We will contact you if the delivery time will be significantly longer.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.


We guarantee your satisfaction. All of our products come with a 1 year guarantee, unless otherwise stated.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 08454566572(International +44 8454566572]) or fax us on 084566573] or write to us a tChandlery Direc, Springwood Haven, Mancetter Road, Nuneaton, CV10 0RZ

Privacy Policy

Chandlery Direct do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

Cancellation & Returns Information

Cancellation procedure

You have the right to cancel your order at any time up to 7 working days after the day on which you receive the goods you ordered. You must take reasonable care of the goods whilst in your possession and they must be returned to us, or collection arrangements made, promptly at your cost. If we collect the item from you, you will be charged the cost of collection which will be notified to you at the time of cancellation.
You must inform us of the cancellation of the order, in writing to Chandlery Direct, Springwood Haven Leisure Ltd Mancetter Road, Nuneaton, Warwickshire CV10 0RZ.
If you decided to cancel' special order' products for we reserve the right to charge a cancellation fee of up to 50% of the order price.

This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available from your Local Citizens' Advice Bureau or your Local Authority's Trading Standards Office.

If your products have already been delivered, then you will need to follow our returns procedure

Returns procedure
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. Returns should be made within a reasonable time (usually 28 days) and in original, undamaged packaging.
If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct up to 50% of the original selling price from the refund amount.
Returns can be made through either of these options:
1. Returns via courier collection
Email info@chandlerydirect.com or telephone 0845 456 6572, quoting your invoice or order number, the reason for the return and whether you want a refund or a replacement.
We will arrange for the courier to come to collect the product you wish to return. You will be charged for this collection service and will be informed of the charges at the time of request.
2. Returns via Chandlery Direct shop
Simply take the invoice and the product you wish to return or exchange to the shop and inform us that you bought the product online.

Please note: We will refund the price of the item to the purchaser or exchange the product once it is received by us. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods.

Products we are unable to refund or exchange
We are unable to offer a refund or exchange on personalized, or made-to order or goods unless they are faulty.
Delivery charges
We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted.
None of the above conditions affect your statutory rights.

Remittance Terms

For security reasons, a land phone number must be provided where a delivery address differs from the invoice address. If this is not possible, please get in touch and we will advise.